How to Communicate with Difficult People in the Workplace

(Co-sponsored by IABC Philadelphia and La Salle University)

Date: Thursday, April 25, 2013


La Salle University
Metroplex Corporate Center
4000 Chemical Road, Suite 110
Plymouth Meeting, Pennsylvania 19462

Time: 6:00 p.m. to 8:00 p.m.

Fee: Members $25.00; Nonmembers $35.00; Students $10.00
(Fee includes dinner and parking.)

You’ve no doubt lived with the frustration of trying to deal with that difficult person in the office. You recognize these people – the Know-It-All, the Complainer, the Gossip, the Bully, the “No” person and others.

Some days they wear you down and even prevent you from accomplishing the important tasks on your to-do list. The inability to deal effectively with the difficult people will continue to hinder your effectiveness in the workplace — until you learn the strategies to deal with the challenges they present.

In this program, workplace communication expert Dr. Lynne Texter will talk about the common types of people you’re likely to face in the workplace. She’ll discuss strategies to recognize the patterns and to more effectively communicate so that you can better accomplish your individual and organizational goals.


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